We answer e-mails as quickly as possible during office hours on weekdays.
Our stores
If you have questions about the range, products or anything else in our physical store, contact us by email: info@profutura.se
Are you missing an item in the webshop?
The product is unfortunately sold out, so follow us on Facebook and Instagram, where we post directly when new deliveries arrive.
There may be some returns in our physical store in Åstorp. Call us on 042-57766 and ask.
Do you have questions about your invoice/part payment?
If you have any questions about your invoice or your payment account (ikke product questions), please contact Klarna. You can reach them via
telephone number 08-120 120 10 or info@klarna.com. You can always find your invoices via My Klarna. There you can too
extend your due date by 10 days.
Do you have questions about your delivery?
You can track your order on DHL's website(HERE) using the package number you received in your delivery email.
The email may end up in your spam folder, so check there as well.
Have you not received your SMS message? It works just as well to pick up the order with your parcel number. Don't forget yours
ID, courier shows both legs.
What about payment of my invoice upon return?
We register your return within 7 working days of receipt. Klarna then sends you an updated invoice via e-mail. You can then
You can also see your updated invoice at With Klarna.
If you want to pay your invoice before we have processed your return, you must deduct the amount for the item(s) you have returned. Remember to add
to £39 if you have made a return.
If you have returned everything, you only deduct the price of the item. But if you have made an exchange, the return shipping is free.
Remember that you can advance the due date for your invoice with Klarna by logging in here.
How do I make a change?
In the event of a change, you place a completely new order in the webshop. You fill in your first order number and name at the top.
on the return slip.
At the bottom, you must check the box for exchange and enter your new order number, which you received with your new order.
You can find all information on your return slip and in our terms and conditions.
How long is your delivery time?
We have a delivery time of 1-5 working days, but we always ship as quickly as possible!
Can I change/cancel an order?
Unfortunately, there is nothing you can do. But send us an e-mail at info@profutura.se, then we can help you, as long as your order has not been processed.
I have not received an order confirmation?
When we have received your order, a confirmation is automatically sent to your e-mail address. Always check that your e-mail address is correct, as it is the most common reason for missing order confirmation.
If you have not received your order confirmation within 3 working days, please contact our customer service,
I have not received an invoice?
Your invoice will be sent to the e-mail address you specified when ordering, on the day the order is sent from us. Be always
Be sure to check that your email address is correct, this is the most common reason for non-payment.
You can always find all your invoices via My Klarna.
—————
Profutura AB
Corporate ID number 556683-4981
School Street 7
26534 ASTORP
info@profutura.se
—————
