General information about delivery
Orders placed before 14.30 is normally dispatched the same day from New York, NY. Free standard shipping is offered on:
– DOMESTIC orders > $200
– INTERNATIONAL orders > $500
Delivery times are estimated and start from the dispatch date. Please note that in some areas of the United States there is a limited range of delivery services available, and we cannot be responsible for delays due to remote delivery locations or adverse weather conditions. We strive to send your order as quickly as possible, but note that there may be a slight delay in the processing of orders and returns in our high seasons (sales, holiday seasons and campaigns).
Customers are expected to pay for the goods, but our delivery partners can also offer contactless delivery if preferred. Be aware, however, that our service is not a named delivery service, and that anyone at the specified delivery address can acknowledge your delivery. We are not responsible for a lost or missing order, where the receipt was in a building, e.g. an office address where delivery is indicated.
If no one can confirm the delivery, the driver will make three delivery attempts on three consecutive weekdays. If there is still no one who can acknowledge the package after five days without communication, it will be returned to our warehouse.
Please note that your order may be sent in øko packaging during the sale period. The goods are wrapped in tissue paper and delivered in a 100 % reusable, discreet brown box without an indication of the contents. Unfortunately, we do not deliver or sell gift packaging.
During the sale period, your order may be slightly delayed. It can take up to 7 working days before your order is with you.
INTERNATIONAL ORDERS
Innove Couture ships worldwide. Outside the USA, all shipments are DDU (Delivery Duties Unpaid). Orders may be subject to import taxes, fees and charges, which are collected when a shipment reaches your country. Customers are responsible for all customs fees and local import taxes (import tax, tax, etc.), if any. Please check with the local customs office before purchasing, as customs policies vary greatly. In the event that a package cannot be delivered, and the purchase is returned, the customer is responsible for all return shipping costs. Be aware that cross-border shipments may be opened and inspected by the customs authorities.
REFUND POLICY
Returns and exchanges are accepted on unused items within 14 days of order receipt and require an RA number. Goods must be received within 10 days of RA issuance. Items that are reduced by 50% or more, your final sale.
You can request an RA number via:
Email: shop@innovecouture.com
Phone: + 1 222 432 8888
During regular business hours, email requests are processed immediately. If for some reason you do not receive a response in time, please call us.
Once you have received an RA number, please indicate whether you would like an exchange or a refund. Pack the goods securely, and send them with an insured carrier:
Innoce Couture INC.
217 Tueri Junction, New York,
NEW 10002
TERMS AND CONDITIONS FOR RETURNS
Orders can be returned within 14 days of receipt if you are not satisfied. If you need to return an item, you must be aware that all items must be returned in the condition they were received: worn, altered or washed, with all tags attached. Customers will receive a full refund minus shipping. Items returned without original packaging will not be refunded.
Exchanges at no cost to you will be sent immediately in the event of damaged or defective goods. Free return shipping is provided for damaged, defective or incorrectly shipped items. In all other cases, the customer is responsible for the return shipping costs. Goods that are returned per Cash on delivery is not accepted.
When a return is received (within a certain period of time), a credit or refund is processed within 2-3 working days. Customers are notified via e-mail when a return has been completed. Please note that your bank may need several days to process and post the transaction.
INTERNATIONAL ORDERS
Innove ships worldwide to over 100 countries. Outside the USA, all shipments are DDU (Delivered Duty Unpaid). The risk of loss and title to the shipped goods passes to you upon our delivery to the carrier. Orders may be subject to import duties, fees and charges, which are collected when a shipment reaches your country. Customers are responsible for all customs clearance costs and any local import taxes (import duties, taxes, etc.). Please check with the local customs office before purchasing, as customs policies vary greatly. In the event that a package cannot be delivered, and the purchase is returned, the customer is responsible for all return shipping costs. Be aware that cross-border shipments must be opened and inspected by the customs authorities.
